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We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today.

About this role:

Wells Fargo is seeking a Lead Product Manager to join the Enterprise Complaints and Remediations (ECR) group within the Business Engineering Architecture and Change (BEACH) team. 

The Lead Product Manager will work closely with business lines and leadership across Wells Fargo in the execution of this strategy. Accordingly, critical success factors will include the ability to manage effectively in a matrix organization, develop partnerships with many businesses and functional areas, provide insight into the economic climate and related market developments, strong reputational risk and problem resolution and ability to identify trends which may present opportunities or reflect gaps in the operations.

In this role, you will:

• Develop an integrated view of customer experiences across the Enterprise, ensuring interdependencies across organizations and functions are understood and map business capabilities to the business systems managed by IT to identify and resolve inconsistencies, duplications or gaps.

• Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of current state and future state design.

• Conduct people, process, data, logic/ calculation and systems deep dive current state assessments to ensure all redundancies, deficiencies, failure points and constraints are understood and addressed. Recommend solutions from a people, process, business intelligence and technology perspective to standardize, streamline, and install appropriate control mechanisms for enhanced business performance, customer excellence, productivity, improved quality, etc.

• Conduct change impact analysis and develop capability gap closure roadmaps including short- and long-term implementation recommendations.

• Ensure target state alignment between the business model, operating model, organizational structure and IT solutions and capabilities.

• Consults with Enterprise Architects to ensure integration across domains.

• Identify risk through these transformations and evaluate and install appropriate control mechanisms to minimize risk.

• Perceives the impact and implications of decisions on other components of the company as well as impact on investors, customers and clients.

• Be an active voice to recommend solutions that will exploit opportunities and address critical deficiencies.

Required Qualifications, US:

• 5 years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Experience successfully collaborating with others in a change driven environment.
• Ability to influence and build relationships with LOB stakeholders, technology CIO leadership, external service providers, and architecture teams.
• Ability to be flexible and adjust plans quickly to meet changing business needs.
• Ability to see the big picture across multiple work streams to connect the dots.
• Excellent verbal, written, and interpersonal communication skills.
• Experience as an Agile Product Owner, Scum Master or Kanban Leader.
• Ability to manage process improvement initiatives to optimize operational effectiveness and efficiencies.
• Knowledge and understanding of Six Sigma or reengineering disciplines.
• Experience successfully designing and leading deployment of workflow solutions within Pega software.
• Experience in developing solutions with Salesforce.
• Demonstrated ability to develop and execute short-term and long-term strategies related to effective and flexible use of people, systems, structures, processes.
• Proven ability to map business capabilities to the business systems managed by IT to identify and resolve inconsistencies, duplications or gaps.
• Demonstrated success in combining operational excellence concepts, such as standardized work and problem solving/continuous improvement, with software-based technology implementations.
• Knowledge of the banking industry business.

Job Expectations:

• Must be able to work a hybrid schedule.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.